Privacy Policy
Last updated on 21st November 2019.

Lightning Vine is a website belonging to Luke McGowan, a freelance digital designer and developer based in Plymouth, England.

This privacy policy will explain how we use the personal data we collect from you when you use our website.

Topics:
⦁ What data do we collect?
⦁ How do we collect your data?
⦁ How will we use your data?
⦁ How do we store your data?
⦁ Marketing
⦁ What are your data protection rights?
⦁ What are cookies?
⦁ How do we use cookies?
⦁ What types of cookies do we use?
⦁ How to manage cookies
⦁ Privacy policies of other websites
⦁ Embedded content from other websites
⦁ Changes to our privacy policy
⦁ How to contact us
⦁ How to contact the appropriate authorities

What data do we collect?
Lightning Vine collects the following data:
⦁ Personal identification information (name, contact email address, contact phone number) submitted to us via email or website contact forms
⦁ Anonymised user analytics (see Google Analytics below)

How do we collect your data?
You directly provide Lightning Vine with most of the data we collect. We collect data and process data when you:
⦁ Register online or place an order for any of our products or services.
⦁ Voluntarily complete a contact submission form, customer survey or provide feedback on any of our message boards or via email.
⦁ Leave a comment on our site (when comments have been enabled), if you opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
⦁ Use or view our website via your browser’s cookies.
Lightning Vine may also receive your data indirectly from the following sources:
⦁ Google Analytics

How will we use your data?
Lightning Vine collects your data so that we can:
⦁ Communicate with you about any enquiries or business that has been agreed
⦁ Process any orders and manage your customer account
⦁ Email you with special offers on other products and services we think you might like.
We will not sell, distribute or lease your personal information to third parties. Personally identifiable information will not be shared with any third parties, unless in order to address a specific customer enquiry with the agreed consent of the person who submitted it, or to comply with a legal obligation.
When Lightning Vine processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?
We are committed to taking all reasonable measures to protect the personal information we store against any unauthorised use, loss or access. We securely store your data using safeguards including data encryption and multi-factor authentication. Please note that no system is perfect and we therefore cannot guarantee that unauthorised access or theft will not occur. If you suspect that there may be improper use of your personal information or unauthorised access to it, please contact us immediately using the contact details specified in this policy.
Information and data submitted will be deleted within 2 years of any enquiry or work reaching completion unless agreed otherwise with you. Invoices will be kept for 7 years in accordance with tax requirements. 

Marketing
Lightning Vine may like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Lightning Vine from contacting you for marketing purposes or giving your data to partners.
If you no longer wish to be contacted for marketing purposes, please contact us via the email submission form on this site or respond to any previous emails with explicit instructions to this effect.

What are your data protection rights?
Lightning Vine would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
⦁ The right to access – You have the right to request Lightning Vine for copies of your personal data. We may charge you a small fee for this service.
⦁ The right to rectification – You have the right to request that Lightning Vine correct any information you believe is inaccurate. You also have the right to request Lightning Vine to complete the information you believe is incomplete.
⦁ The right to erasure – You have the right to request that Lightning Vine erase your personal data, under certain conditions.
⦁ The right to restrict processing – You have the right to request that Lightning Vine restrict the processing of your personal data, under certain conditions.
⦁ The right to object to processing – You have the right to object to Lightning Vine’s processing of your personal data, under certain conditions.
⦁ The right to data portability – You have the right to request that Lightning Vine transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email or telephone using the details provided in this policy.

What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website pages, we may collect information from you automatically through cookies or similar technology.
For further information including information about on deleting or controlling cookies, please visit allaboutcookies.org. Please note that by deleting cookies or disabling future cookies you may not be able to access certain areas or features of this site.

How do we use cookies?
Lightning Vine uses cookies in a range of ways to improve your experience on our website, including:
⦁ Keeping you signed in, where applicable
⦁ Understanding how you use our website via Google Analytics

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
⦁ Functionality – Lightning Vine uses these cookies so that we recognize you on our website and remember your previously selected preferences. A mix of first-party and third-party cookies are used.
⦁ User Analytics – This website uses Google Analytics to track visitor usage of the website. To find out more about Google Analytics, its privacy policy and how to opt-out, please visit https://marketingplatform.google.com/about/analytics/terms/us/. You may also wish to use the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout

How to manage cookies
You can set your browser not to accept cookies, and the above websites tell you how to manage or remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 

Privacy policies of other websites
The Lightning Vine website contains links to other websites. This privacy policy applies only to this website, so if you click on a link to another website, you should read their privacy policy.

Embedded content from other websites
Content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Changes to our privacy policy
Lightning Vine keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the date specified at the top of this page.

How to contact us
If you have any questions about Lightning Vine’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
⦁ Email using the contact form provided on this website
⦁ Phone on +44 7731 309673

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Lightning Vine has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.